Should you find your item to be materially defective, the item must be returned in the same condition as it was sent within 5 days after receiving the garment unwashed, unworn and with the original tags affixed. Although we are confident in the quality and fit of our garments, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Damaged items due to client negligence, worn items or items without their tags will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer, at their expense.
If you wish to return your item for reasons other than material defects, you will have 14 days from purchase to do so.
We suggest you send the package by registered or insured mail since Alma Mater is not responsible for items lost or damaged while shipping.
All returns should be sent to:
Alma Mater, LLC
7040 Bold Forbes Court
Columbus, Ohio 43004
All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately five to seven business days to process upon receipt of the item, at which point, Alma Mater reserves the right to send out an exchange unit, issue a refund, or provide store credit.
Exchange and return policies are subject to change without notice.
For manufacturing defects, wrong styles shipped or wrong sizes shipped, the company will send proper replacements within three weeks of receipt of return or issue a refund. Otherwise all sales are final.